Insured shipping
Shipped orders are carefully packaged and insured for peace of mind. Fine jewelry deserves extra care, and we make sure it's handled that way.
Shipping, returns and exchanges
Everything after
checkout.
Your order ships insured and signature-required. Once it arrives, eligible pieces can be returned or exchanged within two weeks. Here's how all of it works.
Contact our teamAfter you order
What happens next
Four steps from checkout to settled. The only one with a deadline is the third.
Step one
We pack it
Carefully packaged and fully insured before it leaves the showroom.
Step two
It arrives
A signature is required on delivery. Fine jewelry is never left unattended.
Your window
14
days
From delivery or pickup, to decide whether it's right. Reach out inside that window.
If needed
Return or exchange
We review eligibility with you and help you find the next best option.
Eligibility
What can come back, and what can't
The dividing line is whether the piece was made for you specifically, and whether it's still in the condition it left in.
Eligible
Within fourteen days of delivery or pickup
- Non-custom pieces — anything not made to order
- Unworn and unaltered — in original condition
- Returns — reach out within the window and we'll start it
- Exchanges — we'll help you find the next best option
Final sale
Made for you, so it can't be resold
- Custom and made-to-order — created specifically for you
- Special orders
- Engraved pieces
- Resized or altered items
- Worn jewelry
Not sure which side your piece falls on? Ask us and we'll review it with you.
Ask our teamGetting it to you
How your order travels
Photo — signing for delivery
Signature required
A signature is required for shipped jewelry orders because fine jewelry should never be left unattended.
In-store pickup
Available for eligible orders at our Downtown Los Angeles showroom. Contact our team and we'll coordinate the details.
Arrange pickupIncluded with every purchase
The return window ends. Our care doesn't.
Every piece comes with our Lifetime Warranty and Privileges — diamond upgrades, ring sizing, refurbishing, and gemstone tightening for as long as you own it.
Questions we get
How long do I have to return or exchange my order?
Eligible items can be returned or exchanged within 14 days of delivery or pickup. Just reach out to our team within that window, and we’ll help you figure out the next step.
What items are eligible for return or exchange?
Returns and exchanges are available for eligible non-custom, non-made-to-order items that are unworn, unaltered, and in their original condition. Basically, if it was not made just for you and still meets our policy requirements, we can review it.
Are custom or made-to-order pieces returnable?
Custom and made-to-order pieces are created specifically for you, so they are not eligible for return or exchange. This can also include special orders, engraved pieces, resized items, altered items, or worn jewelry.
Is shipping insured?
Yes. Shipped orders are carefully packaged and insured for peace of mind. Fine jewelry deserves extra care, and we make sure it’s handled that way.
Can I pick up my order in-store instead of shipping it?
Yes. In-store pickup is available for eligible orders at our Downtown Los Angeles showroom. Contact our team, and we’ll help coordinate the details.
Is a signature required for delivery?
Yes. A signature is required for shipped jewelry orders because fine jewelry should never be left unattended.
Shipping questions?
Delivery timing, tracking, insurance, or signature requirements. Tell us what you're waiting on and we'll find out where it is.
Get shipping helpNot quite right?
If your piece isn't the perfect fit, we'll review whether it qualifies for a return or exchange and walk you through the next move.
Contact our team