Saturdays are appointment-based — booking ahead guarantees you dedicated one-on-one time, and walk-ins are welcome when space allows. Monday through Friday, come by anytime; appointments are recommended for engagement ring consultations so we can give you our full attention.

Park at the Pershing Square garage, just steps away — we validate parking with purchase. Street parking is also available nearby.

Plan for about 45 minutes to an hour for a full consultation. Just browsing? Come by anytime — stay as long as you like.

That's exactly what we're here for. Most of our clients are buying an engagement ring for the first time — we'll explain everything in plain language and help you compare options side by side.

Yes — we're the exclusive Tacori Platinum retailer in the LA Jewelry District, with their collections in our showroom to try on.

Yes! Just add their name to your notes when booking online, and we'll confirm their availability.

So we can prepare for your visit, include anything specific you'd like to cover and the budget range you're comfortable with. That way we can have the right selection ready and waiting when you arrive.

Most made-to-order and custom pieces take up to 14 business days — about three weeks — depending on the design. We'll give you a timeline when you order and keep you updated throughout.

Yes — we offer financing through Affirm as well as an in-house layaway plan, available both in-store and online. Ask us about current offers and we'll help you find the option that fits.

Yes. Every order ships fully insured and tracked, with a signature required on delivery. Insurance covers your item while it's in transit; once it's delivered and signed for, it's in your hands.

Yes, on every home or office delivery. By default, though, we ship to a UPS Access Point near you, where your package is held securely until you pick it up — no doorstep, no worry.

Absolutely. Choose in-store pickup and collect your order at our showroom at 607 S Hill St #316 in the LA Jewelry District.

14 calendar days from the day your order is delivered or picked up in-store. After 14 days, returns and exchanges are no longer accepted.

In-stock items purchased online or in our showroom, returned in brand-new condition — unworn, undamaged, and unaltered — with all original packaging and documentation, including the diamond certificate if your piece came with one.

No. Custom pieces, special orders, engraved items, and anything resized or altered are final sale. If something about your custom piece doesn't feel right, reach out — we'll talk it through with you.

Yes — for shipped returns, you arrange and pay for insured return shipping. We'll walk you through how to pack and insure your item properly. In-store returns are always free — just bring your item in.

In most cases you don't need a return — resizing is free within your first year. See Lifetime Warranty & Privileges for details.

Daily wear and tear, damage from accidents, loss, theft, or unauthorized alterations are not covered under the warranty. Think of the warranty as our promise to stand behind our craftsmanship, while general care remains in your hands.

Yes! We encourage you to bring your jewelry in for free cleaning and inspection at least once a year to help maintain its brilliance and integrity.

If the diamond was lost due to a manufacturing defect, we'll replace it at no cost. For damage caused by wear and tear, we can repair it for a fee — always quoted before any work begins.

Nothing — your warranty isn't conditional on inspections or maintenance visits. We encourage a free annual cleaning and inspection to keep your jewelry at its best, but skipping it never affects your coverage. The one thing that can void your warranty is repair or alteration work performed by another jeweler.

To keep your warranty valid, repairs or adjustments should only be performed by Icing On The Ring. Work done elsewhere may void the warranty.

No. We keep a record of every IOTR purchase — just bring your piece in and we'll take care of the rest.

Resizing is free within your first year of purchase, for adjustments within one full size up or down. Eternity bands, tungsten, and carbide can't be resized under this policy. After the first year, or for larger adjustments, we're happy to resize your ring — we'll quote the job before starting.

Resizing and refurbishing each take up to two weeks. We'll confirm timing when you drop off your piece.

Yes — designer pieces are protected by our warranty and the designer's own manufacturer warranty.

When you're ready to upgrade, bring in your original diamond from Icing On The Ring. We'll apply 100% of what you paid for your diamond toward a new diamond that is at least 50% more in value, and the same type (lab for lab, natural for natural).

The program applies to your diamond only. If you'd like, we can help you design a new setting to fit your upgraded stone.

No receipt needed — we keep a record of every IOTR purchase. What we do need is the diamond itself in its original undamaged condition, and if it's certified, its original undamaged certificate.

Yes — there's no limit, and the program lasts a lifetime. Each time you trade up, 100% of what you paid for your current diamond goes toward the new one, and the new diamond just needs to be at least 50% greater in value.

Trade-ups stay within the same diamond type — natural to natural, lab-grown to lab-grown.

Yes. Keep in mind designer pieces can take a little longer, since the designer completes the setting work on your upgraded stone.